Customer Service
Customer Service Policy
The mission of AgoraphobiaTreatment.net is to give to you a wide range of Agoraphobia Treatment materials, to provide up to the minute and accurate information, and to offer services and programs desired. In fulfilling this mission AgoraphobiaTreatment.net strives to act as the most convenient point of access for the needed materials and information and to actively seek to make community members and organizations aware of AgoraphobiaTreatment.net resources and services.
In fulfilling its mission, AgoraphobiaTreatment.net strives at all times to provide excellence in customer service. Excellence in customer service means that educated and knowledgeable providers are ready to assist viewers in finding the information they want and need. Excellence in customer service also means that the providers will try to offer services in a fair manner that treats everyone with courtesy and respect and asks for courtesy and respect in return.
The following elements are emphasized in providing public service:
1. AgoraphobiaTreatment.net will treat every patron with equal respect and every request with equal importance.
2. Courtesy and attention to the needs of the AgoraphobiaTreatment.net user will be the key to all interactions. Providers will try to be flexible in meeting AgoraphobiaTreatment.net viewers’ needs. Whenever possible, judgment calls will be made in the viewers’ favor.
3. Skilled AgoraphobiaTreatment.net providers will use their knowledge of AgoraphobiaTreatment.net resources to fulfill requests in a timely manner or else present alternatives when requests cannot be met immediately.
4. AgoraphobiaTreatment.net rules and procedures exist to make AgoraphobiaTreatment.net resources available on an equitable basis. If anyone has a question about why the AgoraphobiaTreatment.net has a policy or if the purpose of a policy is not understood, an explanation should be provided.
5. The ultimate goal of AgoraphobiaTreatment.net is to meet AgoraphobiaTreatment.net viewers’ expectations for service while fulfilling the AgoraphobiaTreatment.net’s mission. Any comments are welcome regarding how well those expectations are being met.
Ethics:
All AgoraphobiaTreatment.net viewers deserve equal consideration and dignity for their requests for AgoraphobiaTreatment.net providers will seek to carry out the mission of the AgoraphobiaTreatment.net in a way that provides optimum service to all.
AgoraphobiaTreatment.net providers recognize the confidentiality rights of AgoraphobiaTreatment.net viewers. As a result, AgoraphobiaTreatment.net providers will not reveal the identity of people using AgoraphobiaTreatment.net materials to a third party nor will AgoraphobiaTreatment.net providers reveal the items checked out on another patron’s make up.
All requests for information will be considered confidential and such requests will never be discussed with a third party, except with another librarian for the purpose of answering the question.
Members will respond to inquiries with the best factual information available but will refrain from offering personal opinions or advice in response to queries.